簽證及入境須知
- 地區：北美地區
- 國家：美國(United States of America)
旅外國人急難救助服務專線 : 0800-085-095
| 消費爭議處理流程參考 | 1、聯邦貿易委員會（Federal Trade Commission, FTC）為美政府主管消費者保護之聯邦政府機關，設有消費者保護局（Bureau of Consumer Protection, BCP），主要任務為保護消費者，避免遭受不公平、瑕疵或詐騙交易行為之侵害，尤其在打擊對消費者詐騙方面，例如網路詐騙、投資詐騙、電話行銷詐騙、汽車貸款及維修服務詐騙，以及信用貸款詐騙等，一直為該局之主要任務。FTC接受消費者之申訴，並將相關申訴資訊彙整成為資料庫，提供美聯邦、州及地方政府以及其他國家消保及執法機關等進行刑事犯罪或民事案件調查，以及作為研析消費詐騙類型及趨勢等之用，惟並不對消費者所申訴之消費爭議個案內容介入處理。 2、美各州多由州政府檢察署（Office of Attorney General）負責處理消費者之申訴，亦有設置消費者事務保護局負責處理者，地方層級（郡或市）則亦多設有消費者保護事務部門。以馬里蘭州政府為例，州檢察署下之消費者保護局提供民眾有關消費者交易及爭議處理之諮詢服務，並由消費者保護專員提供有關爭議調解之服務，倘若調解不成，並提供買賣雙方參與仲裁之機會。 3、在消費者保護團體方面，美國非營利民間機構「Better Business Bureau」（BBB）成立之目的主要在增進消費者對企業經營者之信賴，提供消費者購買商品前之相關資訊，並協助解決消費糾紛。BBB及其他許多消費者保護團體，並提供申訴管道，以及諮商、調解及仲裁等服務（https://www.bbb.org/）。 4、爭議流程處理參考： 發生消費爭議→向企業進行客訴→向地方（市或郡等）及州政府之消保單位或消費者保護團體申訴，申請調解（調解不成，申請仲裁）→提出消費訴訟。 |
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| 相關機構名稱 | 聯邦政府： 1、Consumer Response Center, U.S. Federal Trade Commission. 600 Pennsylvania Ave., NW, Washington, DC 20580. Call：1-877-382-4357 Fax：201-326-2012 On-line申訴：https://www.ftccomplaintassistant.gov/ 2、U.S. Consumer Product Safety Commission, 4330 East West Hwy., Bethesda, MD 20814. Call：1-800-638-2772 or 301-504-7923 Fax：301-504-0124 or 301-504-0025 德拉瓦州政府： Fraud and Consumer Protection, Office of Attorney General, Carvel State Office Building, 820 North French St., Wilmington, DE 19801. Call：302-577-8600 or 1-800-220-5424 Fax：302-577-6499 Email：attorney.general@delaware.gov 馬里蘭州政府、郡： 1、Consumer Protection Division, Office of Attorney General, 200 Saint Paul Pl., Baltimore, MD 21202-2021. Call：410-528-8662 (Comsumer) ; 410-528-1840 (Health) Toll free：1-888-743-0023 Email：consumer@oag.state.md.us 2、Howard County Consumer Protection, 9830 Patuxent Woods Drive, Columbia, MD 21046. Call：410-313-6420 Fax：410-313-6453 Email：consumer@howardcountymd.gov 3、Office of Consumer Protection, Montgomery County, 100 Maryland Ave., Suite 330, Rockville, MD 20850. Call：240-777-3636 Fax：240-777-3768. Email：ConsumerProtection@montgomerycountymd.gov 維吉尼亞州政府、郡、市： 1、Consumer Protection, Attorney General of Virginia, 202 North Ninth Street Richmond, Virginia 23219. Call：1(804)786-4718 Email：http://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint 2、Department of Cable Communications and Consumer Protection Fairfax County, 12000 Government Center Pkwy., Suite 433, Fairfax, VA 22035. Call：703-222-8435 3、Office of Consumer Affairs, City of Alexandria, City Hall, 301 King St., Room 1900, Alexandria, VA 22313. Call：703-746-4350 or 804-746-2042 Fax：703-838-6426 4、Consumer Affairs Division, Office of the Commonwealth's Attorney, City of Virginia Beach, Judicial Center, Building 10B, 2425 Nimmo Pkwy., Virginia Beach, VA 23456. Call：757-385-6373 Email：OCACAAdmin@vbgov.com 西維吉尼亞州政府： Consumer Protection Division, West Virginia Office of the Attorney General, PO Box 1789, Charleston, WV 25326-1789. Call：304-558-8986 or 1-800-368-8808 Fax：304-558-0184 Email：complaint@wvago.gov 華盛頓特區市政府： Office of the Attorney General, Government of the District of Columbia, 441 4th Street, NW, Washington DC, 20001. Call：202-442-9828 Fax：202-347-8922 Email：protection@dc.gov 主要消費者保護團體： 1、National Consumers League, 1701 K St., NW, Suite 1200, Washington, DC 20006. Call：202-835-3323 Email：info@nclnet.org 2、Consumer Action, 221 Main St., Suite 480, San Francisco, CA 94105. Call：415-777-9635 (Consumer Complaints) or 213-623-8327 (Hotline) Email：info@consumer-action.org 3、Consumer Federation of America, 1620 I St., Suite 200, Washington, DC 20006. Call：202-387-6121 Email：cfa@consumerfed.org 4、National Association of Consumer Advocates, 1215 17th Street NW, 5th Floor, Washington, DC 20036. Call：202-452-1989 Fax：202-452-0099 Email：info@consumeradvocates.org |
| 地址 | 同上 |
| 電話 | 同上 |
| 網址 | 同上 |
| 電郵信箱 | 同上 |
| 性別暴力相關案件處理流程參考 | 1. 在美國遭遇性暴力受害者可前往當地警局親自報案，警方通常會請求報案人轉赴專門醫療機構進行檢驗，檢警會依檢驗結果進行調查、逮捕疑犯等程序。 2. 受害者應保留相關證據、儘速到醫院進行檢查、尋求社福單位協助及專業法律建議，並視情申請保護令並採取法律行動。 |
| 相關機構名稱 | 聯邦政府機關 U.S. Department of Justice Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking(SMART Office) Add: 810 Seventh St. NW, Washington, DC 20531 Tel：+1-202-514-4689 https://smart.ojp.gov/ email: AskSMART@usdoj.gov 2. 華盛頓特區 (1) The District of Columbia Department of Health Add:899 North Capitol, NE, Washington DC 20002 Tel:+1-202-442-5955 https://dchealth.dc.gov email: doh@dc.gov (2) DC Victim Hotline Tel:+1-844-443-5732 (3) DC Rape Crisis Center (DCRCC) Tel:+1-202-333-7273 (4) 華府都會警察局 家暴事件單位(Domestic Violence Unit) Tel:+1-727-7137 性侵事件單位(Sexual Assault Unit) Tel:1-202-727-3700 3. 馬里蘭州衛生局 Maryland Department of Health Add: Herbert R. O'Conor State Office Building 201 W. Preston Street Baltimore, MD 21201 Tel:+1-877-463-3464，+1-410-767-6500 https://health.maryland.gov/Pages/Home.aspx email: mdcps.clearances1@maryland.gov 4. 德拉瓦州衛生局 Delaware Health and Social Services Add: Main Building/1901 N. DuPont Highway, New Castle, DE 19720 Tel: +1-302-255-9040，+1-302-255-9675 https://dhss.delaware.gov/ email: DHSS_DSSC@delaware.gov 5. 維吉尼亞州衛生局 Virginia Department of Health Add: P.O. Box 2448 Richmond, Virginia 23218-2448/ 109 Governor Street Richmond, Virginia 23219/ Injury & Violence Prevention Tel: +1-804-864-7738 https://www.vdh.virginia.gov/ email: Heather.Board@vdh.virginia.gov 6. 西維吉尼亞州衛生局 West Virginia Department of Health and Human Resources Add: One Davis Square, Suite 100 East Charleston, West Virginia 25301 Tel: +1-304-558-0684 https://dhhr.wv.gov/ email: DHHRSecretary@wv.gov |
| 地址 | 聯邦政府機關 U.S. Department of Justice Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking(SMART Office) Add: 810 Seventh St. NW, Washington, DC 20531 Tel：+1-202-514-4689 https://smart.ojp.gov/ email: AskSMART@usdoj.gov 2. 華盛頓特區 (1) The District of Columbia Department of Health Add:899 North Capitol, NE, Washington DC 20002 Tel:+1-202-442-5955 https://dchealth.dc.gov email: doh@dc.gov (2) DC Victim Hotline Tel:+1-844-443-5732 (3) DC Rape Crisis Center (DCRCC) Tel:+1-202-333-7273 (4) 華府都會警察局 家暴事件單位(Domestic Violence Unit) Tel:+1-727-7137 性侵事件單位(Sexual Assault Unit) Tel:1-202-727-3700 3. 馬里蘭州衛生局 Maryland Department of Health Add: Herbert R. O'Conor State Office Building 201 W. Preston Street Baltimore, MD 21201 Tel:+1-877-463-3464，+1-410-767-6500 https://health.maryland.gov/Pages/Home.aspx email: mdcps.clearances1@maryland.gov 4. 德拉瓦州衛生局 Delaware Health and Social Services Add: Main Building/1901 N. DuPont Highway, New Castle, DE 19720 Tel: +1-302-255-9040，+1-302-255-9675 https://dhss.delaware.gov/ email: DHSS_DSSC@delaware.gov 5. 維吉尼亞州衛生局 Virginia Department of Health Add: P.O. Box 2448 Richmond, Virginia 23218-2448/ 109 Governor Street Richmond, Virginia 23219/ Injury & Violence Prevention Tel: +1-804-864-7738 https://www.vdh.virginia.gov/ email: Heather.Board@vdh.virginia.gov 6. 西維吉尼亞州衛生局 West Virginia Department of Health and Human Resources Add: One Davis Square, Suite 100 East Charleston, West Virginia 25301 Tel: +1-304-558-0684 https://dhhr.wv.gov/ email: DHHRSecretary@wv.gov |
| 電話 | 聯邦政府機關 U.S. Department of Justice Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking(SMART Office) Add: 810 Seventh St. NW, Washington, DC 20531 Tel：+1-202-514-4689 https://smart.ojp.gov/ email: AskSMART@usdoj.gov 2. 華盛頓特區 (1) The District of Columbia Department of Health Add:899 North Capitol, NE, Washington DC 20002 Tel:+1-202-442-5955 https://dchealth.dc.gov email: doh@dc.gov (2) DC Victim Hotline Tel:+1-844-443-5732 (3) DC Rape Crisis Center (DCRCC) Tel:+1-202-333-7273 (4) 華府都會警察局 家暴事件單位(Domestic Violence Unit) Tel:+1-727-7137 性侵事件單位(Sexual Assault Unit) Tel:1-202-727-3700 3. 馬里蘭州衛生局 Maryland Department of Health Add: Herbert R. O'Conor State Office Building 201 W. Preston Street Baltimore, MD 21201 Tel:+1-877-463-3464，+1-410-767-6500 https://health.maryland.gov/Pages/Home.aspx email: mdcps.clearances1@maryland.gov 4. 德拉瓦州衛生局 Delaware Health and Social Services Add: Main Building/1901 N. DuPont Highway, New Castle, DE 19720 Tel: +1-302-255-9040，+1-302-255-9675 https://dhss.delaware.gov/ email: DHSS_DSSC@delaware.gov 5. 維吉尼亞州衛生局 Virginia Department of Health Add: P.O. Box 2448 Richmond, Virginia 23218-2448/ 109 Governor Street Richmond, Virginia 23219/ Injury & Violence Prevention Tel: +1-804-864-7738 https://www.vdh.virginia.gov/ email: Heather.Board@vdh.virginia.gov 6. 西維吉尼亞州衛生局 West Virginia Department of Health and Human Resources Add: One Davis Square, Suite 100 East Charleston, West Virginia 25301 Tel: +1-304-558-0684 https://dhhr.wv.gov/ email: DHHRSecretary@wv.gov |
| 網址 | 聯邦政府機關 U.S. Department of Justice Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking(SMART Office) Add: 810 Seventh St. NW, Washington, DC 20531 Tel：+1-202-514-4689 https://smart.ojp.gov/ email: AskSMART@usdoj.gov 2. 華盛頓特區 (1) The District of Columbia Department of Health Add:899 North Capitol, NE, Washington DC 20002 Tel:+1-202-442-5955 https://dchealth.dc.gov email: doh@dc.gov (2) DC Victim Hotline Tel:+1-844-443-5732 (3) DC Rape Crisis Center (DCRCC) Tel:+1-202-333-7273 (4) 華府都會警察局 家暴事件單位(Domestic Violence Unit) Tel:+1-727-7137 性侵事件單位(Sexual Assault Unit) Tel:1-202-727-3700 3. 馬里蘭州衛生局 Maryland Department of Health Add: Herbert R. O'Conor State Office Building 201 W. Preston Street Baltimore, MD 21201 Tel:+1-877-463-3464，+1-410-767-6500 https://health.maryland.gov/Pages/Home.aspx email: mdcps.clearances1@maryland.gov 4. 德拉瓦州衛生局 Delaware Health and Social Services Add: Main Building/1901 N. DuPont Highway, New Castle, DE 19720 Tel: +1-302-255-9040，+1-302-255-9675 https://dhss.delaware.gov/ email: DHSS_DSSC@delaware.gov 5. 維吉尼亞州衛生局 Virginia Department of Health Add: P.O. Box 2448 Richmond, Virginia 23218-2448/ 109 Governor Street Richmond, Virginia 23219/ Injury & Violence Prevention Tel: +1-804-864-7738 https://www.vdh.virginia.gov/ email: Heather.Board@vdh.virginia.gov 6. 西維吉尼亞州衛生局 West Virginia Department of Health and Human Resources Add: One Davis Square, Suite 100 East Charleston, West Virginia 25301 Tel: +1-304-558-0684 https://dhhr.wv.gov/ email: DHHRSecretary@wv.gov |
| 電郵信箱 | 聯邦政府機關 U.S. Department of Justice Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking(SMART Office) Add: 810 Seventh St. NW, Washington, DC 20531 Tel：+1-202-514-4689 https://smart.ojp.gov/ email: AskSMART@usdoj.gov 2. 華盛頓特區 (1) The District of Columbia Department of Health Add:899 North Capitol, NE, Washington DC 20002 Tel:+1-202-442-5955 https://dchealth.dc.gov email: doh@dc.gov (2) DC Victim Hotline Tel:+1-844-443-5732 (3) DC Rape Crisis Center (DCRCC) Tel:+1-202-333-7273 (4) 華府都會警察局 家暴事件單位(Domestic Violence Unit) Tel:+1-727-7137 性侵事件單位(Sexual Assault Unit) Tel:1-202-727-3700 3. 馬里蘭州衛生局 Maryland Department of Health Add: Herbert R. O'Conor State Office Building 201 W. Preston Street Baltimore, MD 21201 Tel:+1-877-463-3464，+1-410-767-6500 https://health.maryland.gov/Pages/Home.aspx email: mdcps.clearances1@maryland.gov 4. 德拉瓦州衛生局 Delaware Health and Social Services Add: Main Building/1901 N. DuPont Highway, New Castle, DE 19720 Tel: +1-302-255-9040，+1-302-255-9675 https://dhss.delaware.gov/ email: DHSS_DSSC@delaware.gov 5. 維吉尼亞州衛生局 Virginia Department of Health Add: P.O. Box 2448 Richmond, Virginia 23218-2448/ 109 Governor Street Richmond, Virginia 23219/ Injury & Violence Prevention Tel: +1-804-864-7738 https://www.vdh.virginia.gov/ email: Heather.Board@vdh.virginia.gov 6. 西維吉尼亞州衛生局 West Virginia Department of Health and Human Resources Add: One Davis Square, Suite 100 East Charleston, West Virginia 25301 Tel: +1-304-558-0684 https://dhhr.wv.gov/ email: DHHRSecretary@wv.gov |